Small Business, Home business, SOHO, work at home articles

Small Business, Home business, SOHO, work at home articles: "The key to good customer service is meeting your clients' expectations the first time, every time. But if you want to move beyond good customer service, you have to exceed those expectations, maybe not always, but often enough for them to be impressed that you are committed to their needs as much or more than they are themselves. That kind of customer service is what makes them loyal. "

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